Customer service

How do I know what Akademiska Hus is responsible for fixing and what is within my own organisation's area of responsibility? As always when signing a lease, there is a list that shows which functions and services are included in the rent, i.e. paid for by the landlord, and which are within the tenant's responsibility.

Simply put, the landlord, Akademiska Hus, is usually responsible for the operation and maintenance of accessories for the property, i.e. fixed installations such as sewage, cooling, ventilation, water, toilets, etc. The tenant is responsible for the operation and maintenance of objects and furnishings that the tenant has added to the property.

You can find information about your fault report on My pages here on the website.

If you have not received an email confirmation of your fault report, you can reply directly to the email to ask any questions. The email will go straight to the person handling the matter at our end, who will contact you.

Please make sure you enter the correct telephone number and email address when submitting a fault report, so that we can get in touch with you.

Akademiska Hus does not rent out housing directly. Our student housing is rented out through partners. If you are interested in applying for student housing, please contact the specific landlord responsible for the rental.

Our student housing is rented out through a partner. They are your landlord and you should therefore contact them for questions about notices, notice periods and more. The contact information is usually on your rental notice and on an information board in the entrance.

We offer premises of all sizes and adapt them to the customer's needs. Is your organization interested in moving to one of our campuses? Contact us to book a meeting.

Contact our switchboard to find the right employee. You can reach us by phone 010-557 24 24 or by email at info@akademiskahus.se.

If you already have the name of the employee, you can email them directly at: förnamn.efternamn@akademiskahus.se. First name and last name should be written without å, ä or ö.

For general questions, email us at info@akademiskahus.se. If it concerns a specific invoice, attach the documentation for faster assistance.

Akademiska Hus is a contracting authority and is subject to the Public Procurement Act. Read more about procurements here.

On our page Work with us you will find more information about us as an employer and our vacancies.