Svenska
Customer service

Svenska
Customer service

Customer service

Questions? We're here to help!

Our customer service is available on weekdays from 07:30 to 16:00. You can reach us by phone at 010 - 557 24 24 and by email at info@akademiskahus.se. For urgent cases, you can call the same number at any time, 24/7.

How to make a fault report

Follow these simple steps to report a fault. The clearer your description, the faster we can assist you!

Type of issue

Select the type of issue and get tips on what to consider for that specific problem.

Describe the matter

Provide a clear title and description. The clearer you are, the easier it will be for us to assist you!

Add files

Attach any images, videos, or documents that can help us better understand the issue.

Share the report

If you’d like, you can share the report with someone else.

Enter your details

Provide your contact information.

Submit

Submit the report. Done!

Frequently asked questions

Here you will find answers to the most frequently asked questions about our services and how we can help you. If you can't find the answer to your question here, don't hesitate to contact our customer service for more help.

Hitta till oss

Our offices are located in Gothenburg, Linköping, Lund, Stockholm, Uppsala and Umeå. In addition to this, we have operating offices around the country. 

Create an account and follow your cases

Create an account to save your details, select favourite buildings and easily follow up on your fault reports. This makes future fault reports faster and smoother.

Förvaltning i egen regi

Our management is conducted with a focus on high quality, resource efficiency and long-term sustainable development. We are proud to manage the properties in-house with operating technicians who are responsible for the operation and maintenance of the buildings. Together with our customer service, which handles fault reports and questions, we can provide fast and efficient support to our tenants.