Customer service

Questions? We're here to help!
Our customer service is available on weekdays from 07:30 to 16:00. You can reach us by phone at 010 - 557 24 24 and by email at info@akademiskahus.se. For urgent cases, you can call the same number at any time, 24/7.
How to make a fault report
Follow these simple steps to report a fault. The clearer your description, the faster we can assist you!
Type of issue
Select the type of issue and get tips on what to consider for that specific problem.
Describe the matter
Provide a clear title and description. The clearer you are, the easier it will be for us to assist you!
Add files
Attach any images, videos, or documents that can help us better understand the issue.
Share the report
If you’d like, you can share the report with someone else.
Enter your details
Provide your contact information.
Submit
Submit the report. Done!
Frequently asked questions
Here you will find answers to the most frequently asked questions about our services and how we can help you. If you can't find the answer to your question here, don't hesitate to contact our customer service for more help.

Hitta till oss
Our offices are located in Gothenburg, Linköping, Lund, Stockholm, Uppsala and Umeå. In addition to this, we have operating offices around the country.

Create an account and follow your cases
Create an account to save your details, select favourite buildings and easily follow up on your fault reports. This makes future fault reports faster and smoother.

Förvaltning i egen regi
Our management is conducted with a focus on high quality, resource efficiency and long-term sustainable development. We are proud to manage the properties in-house with operating technicians who are responsible for the operation and maintenance of the buildings. Together with our customer service, which handles fault reports and questions, we can provide fast and efficient support to our tenants.